Reinforce the country’s tourist-hotel development.
A professional focused on administration and advice of accommodation and/or gastronomic service companies oriented preferably to the touristic area.
Specific tasks or activities carried out in the profession
He analyzes variables which affect the hotel market and makes estimates of possible future situations.
He formulates hotel development *policies at a local, regional or national level.
He advices in the *management of official organizations which develop in the Hotel Industry area
He *formulates, develops and evaluates hotel projects.
He fosters *marketing and sales *policies in the market, both in a national and international level.
He designs *structures and *procedures in the management of a hotel company.
He *manages and controls the departments operational processes. For that:
He optimizes *profitability of *accounting and *financial departments with the tracking and control of incomes and expenses.
He manages the maintenance area of the hotel facilities.
He enhances and optimizes the use of *resources in order to achieve a better performance of these.
He optimizes processes and operations to reduce expenses in the food and beverages areas, and room areas.
He establishes policies in the *human resources management.
He coordinates workers’ tasks and evaluates their performance.
He ensures the service quality to customers and guests reinforcing corporate image. For that:
He detects the customers’ needs. He optimizes the operation and customer service area.
He designs effective systems of delivery of services.
He evaluates the customer’s level of satisfaction.
He designs strategies for the continuous improvement of service.
Accommodation establishments such as Hostels, Inns, Motels, Lodges and Resorts
Tourism sector service companies such as travel agencies, airlines, casinos and transportation companies
Congress centers, fairs, conventions and events
Food and beverage establishments such as kitchens, restaurants, cafeterias, bars, discos, fast-food, self-services, drive in.
Social clubs and Partnerships
Health service companies such as hospitals, clinics, care facilities.
Independently, forming and managing his own tourism or hotel service company.
Estimated time of College years:
Main courses considered in the syllabus.
Basic Training Courses
*Basics of Economics
Professional Training Courses
Housing Company Operation and Restaurant Service
*Human Resources Management
*Financial Management for Hotels
Basics of *Commercial Law and *Employment Law
Food and Beverage *Management Control
*Control Room Management
Property Management and Reception
Quality Management in Hotel Industry
*Hotel Strategic Planning
Food and Beverage Department Management
Restaurant Quality Management
*Restaurant Strategic Planning
*Business Plan Development
*English (6 semesters).
*French (3 semesters).
Complementary Training Courses
Risk Prevention and Hygiene
Food & Beverage
Vocation, Skills and Interests required in the candidate to this career
Commercial and *managerial motivation.
Motivation for task structure
Interest in relating with people from different countries, languages and cultures
Taste for Tourism
Power attraction to places with an aesthetic setting
Motivation for team work
Good level of sociability and interpersonal relations
Skills to communicate with others
Adaptability to team work
Adaptability to other ways of being and ways of thinking
Leadership ability in decision-making and problem solving
With sense of detail and aesthetics
Of service, wanting to deliver a moment of pleasure, relaxation and entertainment to people
Or any specific dream or longing which feels involved or oriented towards this direction.
Organized and detailed in *Work Planning.
Sociability and managerial
Tourism Management, Business Management, Tourist Guide, Bachelor degree in Gastronomy
*Glossary of Terms:
*Management: Manage: Administering, conducting, determining the direction, determining *policies to follow.
*Human Resources Management:
Conducting the *human resources to the achievement of their peak performance and to their own welfare, such as job analysis, recruitment and selection, training and assessment, motivation systems, incentives and labor relations.
*Financial Management: Collection and determination of the cash flow (inflows or outflows of money) required by the company, in addition to the distribution and management of those funds in order to maximize the economical value of the company.
*General Administration (Course):
Administration functions. *Planning, *organization, *direction and job monitoring processes.
Information *resources of companies
*Auditing: Examination of the financial, administrative and other operations of an enterprise through the rigorous examination of their books, invoices and records along with their corresponding receipts. This task is carried out by specialists outside the company, in order to assess their situation.
*Commercialization: Buying or selling in the market.
Accounting information system corresponding to the administrative needs of each area of the company, to facilitate their functions of planning, control and decision-making; as well as to demonstrate that the budget has been taken as agreed and thus, demand responsibility for the resources management put into the hands of administrators.
*General Accounting: Users of this information. Formation of a chronological record of the company operations or transactions, assessed in amounts of currency units
*Accounting: Adopted order to keep accounts in an appropriate way.
Its function is to follow-up and evaluate the management carried out in each of the company departments, to verify if the proposed objectives are being achieved, as well as to know the repercussions that the company *policies are having.
*Schedule: Program of activities organized in time, stating the duration of each activity.
*Commercial Law: Legal issues applied to commercial or business activity.
Legal framework which has to confront the different type of commercial companies that exist in the country
*Financial and banking aspects that must be known to run a business.
*Employment Law: Branch of law which regulates relations between the employer and workers, labor union activity and State’s intervention, especially in matters of Social Security.
*Direction: *Direct: Conducting, running.
*Statistics: Science with mathematical basis which collects, analyzes and interprets data in order to summarize and describe the information these contribute.
*Applied Statistics (Course): Study of *Statistics focused on the specific task in which it will be used.
*Structure: How a system is shaped, the arrangement and order of the parts which compose it.
*Financial:*Finance: Funds intended to support an objective or project economically.
*Formulate: Shaping a plan, describing it in clear and accurate terms.
*French (Course): Its objective is to acquire the vocabulary specific to the profession and an effective communication in everyday aspects.
*Basics of Economics: Economic behavior of people and companies. Different types of *market organizations. Fundamental principles in which economic analysis is based. Introduction to *Microeconomic and *Macroeconomic analysis.
*Management:*Managing: Process of *planning, *organization and *action and control of the operations of a company or institution.
*Management: Inquiries and proceedings to carry a project or objective forward.
*Project Management: Required tools to achieve the objectives. Project scope. *Schedules. Project costs. Project quality. *Human resources within the project. Required procurements.
*English (Course): Its objective is to acquire the vocabulary specific to the profession and an effective communication in everyday aspects.
*Inputs: Elements which are consumed in a production process; these are used and not recovered, as for example, fuel, raw material, among others.
Study of the economy behavior as a whole, regarding the country’s production, inhabitants’ income, employment, price level, economic growth pace, among others
*Marketing: Functions a company has to perform to study the consumer needs and translate such information in the creation, production and introduction of new products or services to the market.
*Financial Mathematics: Study of the methods based on arithmetic, algebra and *statistics for the collection of information and resolutions of *financial problems in the company.
*Market: Public sphere intended to trade (buying and selling) products and services.
Study of the individual units within economy, such as the economic behavior of a company, or the determination of the price of a product, or the consumers’ behavior about a product, etc.
*Organization: Organize: Sequence of how and in which periods of time something is carried out.
*Business Plan: Written document which describes a business opportunity and how it will be exploited.
*Business Plan (Course): Study of the economic-financial and commercial viability in a business project. Objectives description, action plans and its measures of control and evaluation.
*Planning: *Plan: Establish what is going to be done.
*Strategic Planning: Analysis and interpretation of the factors to consider in decision-making in a managerial level. Long-term guidelines which will act as a roadmap to daily *management
*Policies: Criteria, methods or points of view from which a situation is faced.
Way of conducting a subject to reach a determined purpose.
*Procedures: Ways of performing something.
*Numerical Reasoning: Skill, speed and accuracy for calculation, to manipulate numbers and solve quantifiable problems. Facility for mental numeric operations and estimation of quantities with low margin of error.
*Resources: They are all those elements necessary for an organization in order to achieve their objectives, such as: facilities and devices, materials and *inputs, energy, information and data, *human resources, money or capital.
*Human Resources: employees or partners team of an organization.
*Profitability: *Profit: Earning, utility.
*Information System: It is the information in electronic media, which flows within an organization. Example: Sales System, Remunerations, Accounting, etc.GO BACK